Discovery Care & Comfort Program
Discovery Care & Comfort Program to ensure the safety and comfort of all our guests and team members within all our hotels, we have implemented strict operational standards and health protocols, to break the chain and spread of the Covid-19 Virus.
GUEST
- Please note that there is a temperature check at all security entrances. We kindly request our guests to stay at home if they are displaying any symptoms relating to Covid-19, or if ill with influenza etc.
- For the mutual well being of all our guests and staff, a minimum social distancing of 2 metres must be maintained. Kindly follow this protocol at all times
- Kindly focus on in-room activities & in-room entertainment during your stay with us
HOTEL STAFF
- All team members undergo regular temperature checks as well as rapid testing to ensure ongoing safety
- All team members are trained in health protocols in order to implement the new normal
- Wearing masks and gloves in public areas, and all back of house operational areas, including the use of face shields in food preparation and service areas
CHECK-IN
- Plexiglass screens are in place at the front desk reception areas for your protection and for the protection of our team members
- Hand sanitiser is available at all Reception check-in points. Guests are kindly requested to wear there masks at all times in the public areas of the hotel and to maintain the 2 metre social distancing rule at the reception desk
- All key cards are disinfected before being issued
ROOM
- Extra disinfection of all surfaces
- Sanitized towels available
- Provide a grace period for the use of the room
PUBLIC AREAS
- For your ongoing safety, extra cleaning and disinfection procedures are in place throughout the facilities
- We strive to ensure that no groups or crowds are gathering in any public areas and kindly request your co-operation when requested by a team member not to gather in groups
- Hand sanitiser is available in the lobby and in all food and beverage outlets
RESTAURANT & BAR
- Our facilities are open, and we strictly follow the guidelines as amended from time to time by the appointed government authorities
- Breakfast to "go" is available every morning
- In-room dining is recommended during your stay, dining is available in our restaurants and we request all guests to follow set procedures when utilising the venues
MEETING & LEISURE AREAS
- The Gym, Sauna, and Karaoke facilities are currently closed, following the recommendations and guidelines from the appointed authorities
- Meeting areas are open with strict safety measures in place to ensure the safety of all our guests and team members